Customer Help
Questions about your order? We are here to help.
Call 778-732-4002 or email sales@jetsetsam.com
Orders and Shipping
Orders are usually prepared and shipped within 2 to 3 business days. After that:
- Frozen products (smoked salmon lox, candied salmon, salmon nuggets and gift bundles) ship by 2-day delivery in temperature-controlled packaging.
- Non-frozen products (shelf-stable smoked salmon pouches, salmon jerky and seafood pâtés) arrive in 3 to 8 days.
No. You can check out as a guest. We email your order confirmation and shipping updates to the address you enter at checkout.
Contact us as soon as possible at sales@jetsetsam.com or 778-732-4002 with your order number and the correct address. We can update it as long as your order has not shipped yet.
Once your order ships, you will receive an email with tracking details. You can also check the status any time on our order tracking page.
No. Card payments are processed securely by Stripe, PayPal or Amazon Pay, and your card number is never stored on our website.
No sales tax is added at checkout. The total you see before you pay is the total you are charged.
This store ships within Canada, and shipping is free on orders over $300. If you are in the United States, please order from our US store at jetsetsam.com.
Not always. Frozen products ship by 2-day delivery in temperature-controlled packaging, while non-frozen products travel separately, so an order with both may arrive in more than one package.
Quality issues, shipping problems and order changes
Returns and Replacements
Because our products are food, we cannot accept returns. If there is a problem with the quality of your order or it was damaged in shipping, contact us and we will make it right with a replacement.
For your safety, please discard the product immediately and do not eat it. Then contact us at sales@jetsetsam.com or 778-732-4002 with your order number, and we will send you a replacement.
Sorry about that. Email sales@jetsetsam.com or call 778-732-4002 with your order number and what you received, and we will send the correct item.
Contact us at sales@jetsetsam.com or 778-732-4002 with your order number and a description of the damage, and we will arrange a replacement.
No. Because our products are food, please do not mail anything back. Just contact us and we will take care of a replacement.
Email us at sales@jetsetsam.com or call 778-732-4002. Please include your order number so we can help quickly.
Contact us right away at sales@jetsetsam.com or 778-732-4002. Orders usually ship within 2 to 3 business days, and we can make changes before your order has shipped.
We do not take pre-orders. Email sales@jetsetsam.com to ask when a product will be back in stock.