We aim to ship our products out as soon as possible, we do keep in mind shipping date restrictions, such as weekends and statutory holidays.  Shipping is normally a 1-3 day process shipped in temperature controlled boxes with ice.

Due to the nature of being a food product we cannot accept exchanges or returns.  We will however work with you for any issues or problems that occur during the order process or any product quality concerns

For any order changes please email us as soon as possible to ensure we send to the correct address.  sales@jetsetsam.com

You can track the status of your order on our shipment tracking page

↗https://jetsetsam.ca/ts-shipment-tracking/↗

You can contact us anytime at sales@jetsetsam.com or fill our the contact form and we will get back to you within 24 hours

Please contact us ASAP with your updated information and we will do our best to make the change before shipping has occured

We ship our products worldwide however, we will only ship shelf stable products outside the USA and Canada.

For Canadian shipments please see our Canadian website at http://www.jetsetsam.ca

For shipments outside North America please contact us at sales@jetsetsam.com

We attempt to ship orders in as few packages as possible, however there are times where we have to use multiple shipments