Jet Set Sam products are food, so we cannot accept returns. If there is a problem with the quality of your order, or it was damaged in shipping, we will make it right with a replacement.
Our returns policy
All sales are final unless there is a product quality or shipping issue. We do not accept returns of smoked salmon, jerky, paté, gift sets or any other food product once an order has been delivered.
When we will replace your order
We will replace your order, or the affected items, if:
- there is a problem with the quality of the product, or
- your order was damaged in shipping.
How to report a problem
Email us at sales@jetsetsam.com or use our contact form as soon as you notice the problem. Please include:
- your order number,
- which product is affected and what is wrong, and
- photos of the product and its packaging, which help us resolve it faster.
We will review your message and get back to you about your replacement.
Changes and address corrections
We can change an order or correct a shipping address only before it has shipped, so please contact us as soon as possible. See our customer help page and FAQ for more on shipping and orders.